Frequently asked questions

What does Auro Sleep sell?

We sell beds and mattresses, including divan beds, ottoman storage beds, upholstered beds, luxury bed designs and a range of mattress options.

Can I choose my fabric colour?

Yes. Where fabric choices are available, the product page will show the available colour options before you add the item to basket.

Do beds include a mattress?

Not always. Many beds allow you to choose no mattress or add a mattress upgrade. The product page will show what is included and what costs extra.

Is assembly available?

Assembly may be available as an optional add-on on selected products. If available, it will appear on the product page.

How do I know if the bed will fit?

Measure your room, doorway, stairs, hallway turns and final placement area before ordering. Large beds and tall headboards need careful access planning.

Can I pay with flexible payment options?

Available payment methods and finance options are shown during checkout and on eligible product pages.

Can I return a bed?

Returns depend on the product type, order stage and whether the item is made-to-order or personalised. Please read the returns page before ordering.

What if my order arrives damaged?

Contact us as soon as possible with your order number and clear photographs. Keep the packaging until the issue has been reviewed.

How do I contact Auro Sleep?

You can contact us by email or through Whatsapp.