FAQs
FAQs
Find quick answers about our beds, mattresses, delivery, fabric choices and ordering online.
What does Auro Sleep sell?
We sell beds and mattresses, including divan beds, ottoman storage beds, upholstered beds, luxury bed designs and a range of mattress options.
Can I choose my fabric colour?
Yes. Where fabric choices are available, the product page will show the available colour options before you add the item to basket. If you’d like to compare finishes more closely, you can request our Free Fabric Swatches.
Do beds include a mattress?
Not always. Many beds allow you to choose no mattress or add a mattress upgrade. The product page will show what is included and what costs extra.
Is assembly available?
If assembly is available, you’ll see it on the product page before adding to basket. You can also read our Delivery information page for more help on fulfilment and service timing.
How do I know if the bed will fit?
Measure your room, doorway, stairs, hallway turns and final placement area before ordering. Large beds and tall headboards need careful access planning.
Can I pay with flexible payment options?
Available payment methods and finance options are shown during checkout and on eligible product pages. For the full legal terms around ordering, you can also review our Terms and conditions.
Can I return a bed?
Returns depend on the product type, order stage and whether the item is made-to-order or personalised. Please read our Returns and refunds page before ordering.
What if my order arrives damaged?
Contact us as soon as possible with your order number and clear photographs. Keep the packaging until the issue has been reviewed.
How do I contact Auro Sleep?
Email: hello@aurosleep.co.uk
WhatsApp: 07570 228404
Helpful buying guides
If you want a little more guidance before ordering, these guides are a good place to start.