Terms and conditions

Auro Sleep terms and conditions

These terms explain the basis on which customers buy products from Auro Sleep through this website.

Orders

When you place an order, you are responsible for checking the product, size, fabric, colour, storage, mattress and optional add-on choices before payment. An order confirmation means we have received your order request.

Product information

We aim to present product information, images, options and prices clearly. Colours may vary slightly depending on screen settings, lighting and fabric batch. Measurements are approximate and should be used as a practical guide.

Prices and payment

Prices are shown in pounds sterling. Payment must be made using the payment methods available at checkout. Finance or instalment options are subject to the terms of the relevant payment provider.

Delivery

Delivery arrangements depend on the product, delivery area and access requirements. Customers must provide accurate contact and delivery details and ensure there is suitable access for large items.

Made-to-order and personalised products

Many beds may be made or prepared according to the selected size, fabric, colour or options. Cancellation and return rights may differ for personalised or made-to-order items. Please contact us before ordering if you are unsure whether an item is made-to-order or personalised.

Returns, cancellations and refunds

Customers should contact Auro Sleep as soon as possible if they need to cancel, change or return an order. Returns and refunds are handled in line with the returns policy and applicable consumer rights.

Damaged or faulty items

If an item is damaged or faulty, customers should contact us promptly with the order number and photographs. Please keep packaging while the issue is reviewed.

Warranty and care

Warranty or guarantee details should be read together with the care and warranty guidance. Damage caused by misuse, poor access handling after delivery, unsuitable storage, incorrect assembly or normal wear and tear may not be covered.

Contact

For order support, customers should contact Auro Sleep using the contact details provided on the website.